OverviewAccuServ delivers best-in-class Housing Repairs Management Solutions for Housing Organisations and Contractors.
With the continuous budgetary pressures it is essential that all resources in an organisation are used to optimum efficiency.
AccuServ delivers by automating many tasks that usually require manual intervention. The dynamic escalation warning system ensures resources are applied when and where they are needed.
• Automated Workflows
• Automated Scheduling
• Automated Job Completions
• Automated Issue Escalation
• Automated Van Stock Replenishment
• Automated Job Costing & KPIs
• Housing & Asset Systems Integration
• Stock Control & Supplier Integration
• Responsive, Voids, Cyclical, Planned Works, Planned Maintenance, Gas, Ground Works
• Certification & Compliance
• Fully Integrated Mobile Solutions
• Incident Management
BUT IT ISN’T JUST REPAIRSAccuServ is a workflow solution. Any business related activity that has a series of tasks associated with it can be pre-defined in AccuServ. The outcome of any task can trigger further tasks to follow the pre-defined routes and cater for “What If” scenarios as per the workflow definition. Voids, Cyclical, Gas, Planned Works and Grounds Maintenance are all examples of complex work types whose workflows are catered for in AccuServ.
Other non-repairs and maintenance related organisational activities catered for include customer welfare meetings, estate inspections, complaints processing and commendation management.
All such tasks can have associated forms on smart phones or tablets and will update information back to the main AccuServ system including the capture of signatures and photographs.